FAQ Categories:

Ordering from Jade Tree

How long is it going to take to get my order?
All orders are shipped from the Merch Now warehouse in Albany, New York. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

DOMESTIC ORDERS
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method.

Eastern United States
UPS Ground - 1-3 Business Days
Midwestern United States
UPS Ground - 2-5 Business Days
Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

INTERNATIONAL ORDERS
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

What are the measurements of your shirts?
The shirts we use are usually the same blend (100% cotton), but we get them from a variety of manufacturers, so the measurements might differ slightly. Therefore, we go by the usual standards: Youth Medium, Small, Medium, Large, and Extra Large. You should know which one of these fits you, if not, you have more important things to worry about!

Can I get a shirt in a different color than what I see on the website?
The items on the web site appear exactly as they are available so please don't ask for shirts in a specific color, because you will be let down. The only difference may be slight variations in the shade.

How can I contact someone regarding ordering from Jade Tree?
Via Email:
For help with an existing order support@merchnow.com
For General Information: info@merchnow.com

Via Telephone:
(Toll Free - US Only) 1-888-387-3343
(International Orders) 1-518-458-9563

Via Post:
MerchNow, LLC
PO Box 38202
Albany, NY 12203
USA

How does pre-ordering from Jade Tree work?
We will only accept pre-orders for the specified record on the stated date. Also, all pre-orders must be separate orders for that item and that item only. If you would like to order additional items before the ship date specified, please place a separate order. Otherwise all items will not ship until the pre-order ship date.