FAQ Categories:

Demos

Does Jade Tree accept demos?
Yes, we will accept demos digitally or via standard mail. If sending digitally, do not email us MP3s or other large attachments. Please try uploading a track to our Sound Cloud page:

Jade Tree Drop Box

If you send a demo, please do not ask us whether we got it, what we thought of it, when are we signing your band, etc. We will not be able to answer these questions as we have a very small staff and it is not feasible for us to track submissions. As always, the best advice we can give is - don't call us, we'll call you.

Jade Tree

Who is Jade Tree?
Please visit the about section to learn how it all started and what has taken place since that fateful day.

Jade Tree Bands

How can I get in contact with a band or a band member?
Visit the contacts section for all of our bands' contact information. Almost every current band has an email address. If there is not any contact info for the band, then the band is no longer on the label, have broken up, or do not wish to be contacted. Please don't ask us for info on specific people from bands either, as they would just as soon be left alone.

Ordering from Jade Tree

How long is it going to take to get my order?
All orders are shipped from the Merch Now warehouse in Albany, New York. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

DOMESTIC ORDERS
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method.

Eastern United States
UPS Ground - 1-3 Business Days
Midwestern United States
UPS Ground - 2-5 Business Days
Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

INTERNATIONAL ORDERS
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

Miscellaneous

Can I come visit?
What are you doing in Delaware? You don't want to visit us! We're actually quite old and boring. Unless of course you bring us presents...

Website and Digital

How do I access the RSS feeds?
RSS/News Aggregators:
RSS/News Aggregators (also called Readers) will download and display RSS feeds for you. A number of free and commercial News Aggregators are available for download.

Many aggregators are separate, "stand-alone" programs; other services will let you add RSS feeds to a Web page. Yahoo! users can add RSS feeds to your My Yahoo! page; to make this easier, you can click on the "Add to My Yahoo!" button to the right of each link above.

Jade Tree currently offers an RSS feed for both the News content of the site and the Press content of the site.

Jade Tree News RSS feed: http://www.jadetree.com/rss2.php?feed=news

Jade Tree Press RSS feed: http://www.jadetree.com/rss2.php?feed=press