FAQ Categories:

Demos

Does Jade Tree accept demos?
Yes, we will accept demos digitally or via standard mail. If sending digitally, do not email us MP3s or other large attachments. Please try uploading a track to our Sound Cloud page:

Jade Tree Drop Box

If you send a demo, please do not ask us whether we got it, what we thought of it, when are we signing your band, etc. We will not be able to answer these questions as we have a very small staff and it is not feasible for us to track submissions. As always, the best advice we can give is - don't call us, we'll call you.

Jade Tree

Who distributes merchandise for Jade Tree bands?
Please contact info@merchnow.com for information on getting these items wholesale.

Jade Tree Bands

How can I get in contact with a band or a band member?
Visit the contacts section for all of our bands' contact information. Almost every current band has an email address. If there is not any contact info for the band, then the band is no longer on the label, have broken up, or do not wish to be contacted. Please don't ask us for info on specific people from bands either, as they would just as soon be left alone.

Ordering from Jade Tree

How long is it going to take to get my order?
All orders are shipped from the Merch Now warehouse in Albany, New York. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

DOMESTIC ORDERS
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method.

Eastern United States
UPS Ground - 1-3 Business Days
Midwestern United States
UPS Ground - 2-5 Business Days
Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

INTERNATIONAL ORDERS
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

Miscellaneous

Do you have street teams?
No. We do not have an organized street team program. But we appreciate your desire to help us out. So, if you think you have a creative way to help us out in your hometown, drop us a line. Otherwise, the best thing you can do to help us is spread the word about your favorite Jade Tree bands.

Website and Digital

What is an RSS feed?
RSS (Really Simple Syndication) is an XML-based format for sharing and distributing Web content, such as news headlines or tour dates. Using an RSS reader, you can view data feeds from various sources, such as jadetree.com.

Jade Tree currently offers an RSS feed for both the News content of the site and the Press content of the site.

Jade Tree News RSS feed: [URL]http://www.jadetree.com/rss2.php?feed=news[/URL]

Jade Tree Press RSS feed: [URL]http://www.jadetree.com/rss2.php?feed=press[/URL]