FAQ Categories:

Demos

Does Jade Tree accept demos?
Yes, we will accept demos digitally or via standard mail. If sending digitally, do not email us MP3s or other large attachments. Please try uploading a track to our Sound Cloud page:

Jade Tree Drop Box

If you send a demo, please do not ask us whether we got it, what we thought of it, when are we signing your band, etc. We will not be able to answer these questions as we have a very small staff and it is not feasible for us to track submissions. As always, the best advice we can give is - don't call us, we'll call you.

Jade Tree

Who distributes merchandise for Jade Tree bands?
Please contact info@merchnow.com for information on getting these items wholesale.

Jade Tree Bands

Why isn't (insert band name) playing my town?
Jade Tree does not set up live dates or choose the places our artists perform. The Tours section of this site lists all live dates we are given by our artists and their booking agents. We only list fully confirmed details, and try to include as much information as we can. All live dates are subject to change. Always check with the specific venue before attending a show.

Ordering from Jade Tree

How long is it going to take to get my order?
All orders are shipped from the Merch Now warehouse in Albany, New York. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

DOMESTIC ORDERS
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method.

Eastern United States
UPS Ground - 1-3 Business Days
Midwestern United States
UPS Ground - 2-5 Business Days
Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

INTERNATIONAL ORDERS
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

Miscellaneous

How many vinyl copies of each Jade Tree release were pressed? Were they on colored vinyl?
We do have this information, but it is buried somewhere deep in our archives. Eventually we will unearth it and add it to the website. Please be patient. Very patient.

Website and Digital

How do I access the RSS feeds?
RSS/News Aggregators:
RSS/News Aggregators (also called Readers) will download and display RSS feeds for you. A number of free and commercial News Aggregators are available for download.

Many aggregators are separate, "stand-alone" programs; other services will let you add RSS feeds to a Web page. Yahoo! users can add RSS feeds to your My Yahoo! page; to make this easier, you can click on the "Add to My Yahoo!" button to the right of each link above.

Jade Tree currently offers an RSS feed for both the News content of the site and the Press content of the site.

Jade Tree News RSS feed: http://www.jadetree.com/rss2.php?feed=news

Jade Tree Press RSS feed: http://www.jadetree.com/rss2.php?feed=press